Refund policy

Right of Withdrawal

As a consumer, you have a 14-day right of withdrawal when shopping with us. The withdrawal period expires 14 days after the day you receive your item, or, in the case of an order containing multiple items delivered separately, 14 days after receiving the final item. You bear the risk for the goods from the moment of delivery.

You must notify us within 14 days of receiving your order if you wish to withdraw from your purchase. 

Refusing to accept delivery of an item without providing clear notice does not constitute a valid withdrawal.

Returns

You pay for the returns and therefore you can use the freight company you want.

We do not collect packages or accept packages sent cash on delivery (COD).

Condition of Returned Items

You are only liable for any depreciation in the value of the goods resulting from handling beyond what is necessary to determine the nature, characteristics, and functionality of the product. You may try on the item as you would in a physical store, but you may not take it into actual use.

If the items have been used beyond what is described above, we will consider them used, meaning that upon withdrawal, only a partial or no refund will be issued, depending on the resale value of the returned item.

Items must be returned in their original packaging.

Please do not use the shoebox as a shipping box, as this may result in a reduction in value.

If the original packaging is damaged or missing, this will result in depreciation, and we reserve the right to deduct DKK 40 from your refund.

Refund of Purchase Amount

If you withdraw from your purchase, you will receive a refund of the amount you paid to us. If the item has depreciated in value due to handling beyond what is necessary, this will be deducted from your refund.

If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs, without undue delay and no later than 14 days from the date we receive the returned item.

The refund will be processed using the same payment method you used for the original transaction unless otherwise expressly agreed.

We may withhold the refund until we have received the returned items or until you provide documentation that the items have been returned.